Terms and conditions

This document sets out the conditions under which you may use the lumedics.ro website and place orders. By placing an order, you confirm that you have read, understood and accepted these terms. Please read them carefully.

1. Seller details

The lumedics.ro online store is operated by MAGBO ONLINE S.R.L. (registered office: Oradea, Bihor County, Romania; tax identification number (CUI): 53586971; trade register number: J2026006028000). Contact: help@lumedics.ro. In this document the seller is referred to as Lumedics, and the user or buyer as the customer.

2. Subject of the contract

Through this website, Lumedics sells red light therapy devices and related accessories. This document governs the relationship between Lumedics and the customer with regard to ordering and delivering the products.

3. Products and information

We make every effort to present the features and images of the products as accurately as possible. Due to screen settings, there may be slight differences in colour between the images and the actual product. Product availability may change. If a product is out of stock, we will let you know as soon as possible.

4. Prices

In Romania, prices are shown in lei (RON). In other European countries, prices are shown in euro (EUR). All prices include VAT. Your order is charged at the price shown on the website at the time you place it. Shipping is free for every order, in Romania and in the other European countries. Lumedics reserves the right to change prices, but this does not affect orders that have already been confirmed.

5. Ordering and conclusion of the contract

You place an order by selecting the products you want and completing the ordering steps. We then confirm by e-mail that we have received your order. The contract between you and Lumedics is concluded when we confirm that the products have been shipped. Lumedics may cancel an order in the event of an obvious pricing error, lack of stock or suspected fraud. In that case we will inform you and refund any amount already paid.

6. Payment methods

• In Romania: online card payment, cash on delivery (in cash or by card to the courier) and instalments through tbi bank;
• In other European countries: online card payment or bank transfer.

The payment methods available for your order are shown at checkout. Card payments are processed by an authorised payment service provider.

7. Delivery

We deliver free of charge by courier, both in Romania and in the other European countries. The details are set out in the Shipping policy, which forms an integral part of this document.

8. Right of withdrawal

As a consumer, you have the legal right to withdraw from the contract within 14 days without giving any reason (under Directive 2011/83/EU and, in Romania, Government Emergency Ordinance no. 34/2014). In addition, Lumedics offers, as a commercial benefit, an extended period of 30 days from receipt of the products to request a return. The conditions and the full procedure are described in the Return policy.

9. Legal guarantee of conformity

The products are covered by a legal guarantee of conformity of 2 years from delivery (under Directive (EU) 2019/771 and, in Romania, Government Emergency Ordinance no. 140/2021). If a product is not in conformity, you may request, under the conditions laid down by law, that it be repaired or replaced, that the price be reduced or that the contract be terminated.

10. Liability

The products sold are wellness devices for personal use and do not replace specialist medical examination, diagnosis or treatment. Please use the products in accordance with the instructions for use. Lumedics is not liable for improper use of the products or for failure to follow the instructions.

11. Intellectual property

All content on the website, including texts, images, graphic elements, logos and the Lumedics brand, is the property of MAGBO ONLINE S.R.L. or its partners and is protected by copyright and intellectual property rights. This content may not be copied, distributed or used without the written consent of Lumedics.

12. Force majeure

Lumedics is not liable for failure to perform, or delay in performing, its obligations where this is due to force majeure or to events beyond its control, in accordance with the law.

13. Processing of personal data

We process your personal data in accordance with the Privacy policy, which sets out the purposes and legal bases of the processing and your rights under the GDPR.

14. Applicable law

This document and the relationship between you and Lumedics are governed by Romanian law. This choice of law does not deprive you of the protection afforded by the mandatory consumer protection rules of the country of your habitual residence. As a consumer, you may also bring proceedings before the courts of the place where you live.

15. Dispute resolution

We want to resolve every complaint amicably, so please write to us first at help@lumedics.ro. You may also use an alternative dispute resolution procedure:

• in Romania, the alternative dispute resolution procedure (SAL) of the National Authority for Consumer Protection (ANPC), available at anpc.ro/ce-este-sal;
• in other EU countries, the alternative dispute resolution body competent in your country of residence.

16. Final provisions

Lumedics reserves the right to amend this document at any time. Your order is governed by the version in force at the time you place it. We recommend that you review this page regularly.