Shipping policy

We deliver free of charge by courier, both in Romania and in the other European countries. Below you will find all the details about dispatch, delivery times and receiving your parcel.

1. Shipping costs

Shipping is free for every order, regardless of the order value, in Romania and in the other European countries. The total shown at checkout is the full amount you pay.

2. Delivery area

In Romania, we deliver to the address given in your order or to an easybox locker, depending on the option you choose. In other European countries, we deliver to the address given in your order. The countries we deliver to are shown at checkout.

3. Courier services

In Romania, we work with trusted courier companies:

• FAN Courier: home delivery;
• Sameday: home delivery or easybox locker.

To other countries, we send the parcel by courier.

4. Order processing

Orders placed on working days before 12:00 (Romanian time) are dispatched the same day. Orders placed after 12:00, at weekends or on public holidays are processed and dispatched on the next working day.

5. Delivery times

In Romania, the parcel arrives within 1 to 3 working days of dispatch, depending on the location and the courier. For other countries, the estimated delivery time is shown at checkout. These times are indicative and may vary during busy periods or for reasons beyond our control.

6. Order tracking

Once your order has been dispatched, you will receive a tracking number by e-mail, which you can use at any time to check the delivery status on the courier's website. The courier may also call you before delivery.

7. Receiving the parcel

Please check that the parcel is intact on delivery, in the presence of the courier. If the packaging is damaged or shows signs of having been opened, you may refuse the parcel or ask the courier to draw up a report with you.

If you notice a problem after opening the parcel, write to us as soon as possible at help@lumedics.ro and attach photos, so that we can quickly find a solution.

8. Contact

If you have any questions about delivery, write to us at help@lumedics.ro. We will be glad to help.